Privacy Policy Frequently Asked Questions
Privacy Principles
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At Focus Industries Inc. it is a priority to safeguard any information provided by our employees and customers. We are committed to meeting the requirements of all applicable privacy legislation that relates to our company.

This Privacy Policy has been adapted from the 10 principles of the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

Principle 1 - Accountability

• Focus Industries Inc. shall be responsible for protecting personal information in its possession.

• Focus Industries Inc. shall use suitable means of protection if information provided to us is being processed by a third party, on our behalf.

• Focus Industries Inc. shall designate a Privacy Officer who is responsible for the organization’s compliance with the principles set out in this Privacy Policy.

• The Privacy Officer shall implement policies and practices to give effect to these principles.

• Focus Industries Inc. shall identify and specify, either orally or in writing, the purposes for which personal information is being collected, at the time it is collected.

• Focus Industries Inc. shall limit the collection of personal information to what is necessary for the purposes that have been identified.

• When personal information that has been collected is to be used for a purpose not previously identified, the new purpose shall be identified prior to its use, and the consent of the individual shall be obtained before the information is used.

• The knowledge and consent of an individual shall be obtained either verbally or in writing for the collection, use, or disclosure of personal information.

NOTE: In certain circumstances personal information can be collected, used, or disclosed without the knowledge and consent of the individual. For example, legal, medical, or security reasons may make it impossible or impractical to seek consent.

• Focus Industries Inc. shall not, as a condition of the supply of a product or service, require an individual to consent to the collection, use, or disclosure of information beyond that required to fulfill the identified, legitimate purposes.

• An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Focus Industries Inc. shall inform the individual of the implications of such withdrawal.

Principle 4 - Limiting Collection

• The collection of personal information shall be limited to that which is necessary for the purposes identified by Focus Industries Inc. Information shall be collected by fair and lawful means.

• Focus Industries Inc. shall not collect personal information indiscriminately.

• Focus Industries Inc. collects personal information primarily from its customers and employees, but may also collect personal information from other sources including, but not limited to, credit bureaus, employers, or personal references.

• Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law.

• Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

• Personal Information that is no longer required to fulfill the identified purposes shall be destroyed, erased, or made anonymous.

• Focus Industries Inc. shall ensure that personal information is as accurate, complete, and up-to-date as possible for the purposes for which it is to be used.

• Focus Industries Inc. shall ensure that all necessary measures are taken to protect personal information under its control.

• The nature of security (i.e. locks on filing cabinets, passwords, etc.) shall depend on the sensitivity of the information, the amount, distribution, and format of the information, and the method of storage.

• Focus Industries Inc. shall make their employees aware of the importance of maintaining the confidentiality of personal information.

• Care shall be used in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to the information.

Principle 8 - Openness

• Focus Industries Inc. shall be open about their polices and practices and will make readily available to individuals specific information about its policies and practices relating to the management of personal information.

Principle 9 - Individual Access

• Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information.

NOTE: In certain situations, Focus Industries Inc. may not be able to provide access to all the personal information it holds about an individual. The reason for denying access will be provided to the individual upon request. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security, or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege.

• When providing an account of third parties to which it has disclosed personal information about an individual, Focus Industries Inc. shall attempt to be as specific as possible.

• Focus Industries Inc. shall respond to an individual’s request within a reasonable time.

• An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

• An individual shall be able to address a challenge concerning compliance with the above principles to the Privacy Officer of Focus Industries Inc.

• Focus Industries Inc. shall investigate all complaints. If a complaint is found to be justified, the company shall take appropriate measures, including, if necessary, amending its policies and practices.

• Any individual who has concerns regarding Focus Industries Inc. Privacy Policies should contact Focus Industries Inc.’s Privacy Officer through one of the following:

  By Mail: 17A Rayborn Crescent, St. Albert, AB T8N 5C3
  By Phone: 780-459-5599
  By Email: privacy@focusindustries.ca

Focus Industries' Privacy Policy Frequently Asked Questions

Q. What is personal information?

• Personal information means information about an identifiable individual. This information includes age, gender, Social Insurance Number, income, marital status, ethnic origin, nationality, education, employment or criminal records, employee files, etc.

Q. What is not personal information?

• It does not include the name, title, business address, or business telephone number of an employee of an organization. It does not include any information that is available from public sources.

Q. What personal information does Focus Industries Inc. collect?

• For credit customers, we collect contact information, billing information and credit information. 

• For payroll purposes, we may collect an extensive amount of information regarding marital status, Social Insurance Number, birth date etc. as required by law. 

• We only collect what is absolutely necessary.

Q. Why does Focus Industries Inc. collect personal information?

• Information is collected to establish credit accounts and qualify customers for credit approval.

• It is collected to set up accounts and provide ongoing service. 

• It is collected to administer payroll accounts and meet legal and regulatory requirements.

Q. How does Focus Industries Inc. protect your personal information?

• We keep sensitive records in locked places and allow access only by authorized staff who have been instructed on the confidentiality of the material. 

• All computer access is protected by passwords and access is only given on a need to know basis. 

Q. Who does Focus Industries Inc. release your information to?

• We may release information to credit agencies when you apply for credit.

• When you list us as a credit reference we release credit performance information on your behalf.

• We may release information to collection agencies working on our behalf if you are in default of payment.

• We will release information if required to do so by law.

Q. What does Focus Industries Inc. not do with your personal information?

• We will not sell, rent or give away your personal information.

• We do not use cookies on our web site.

Focus Industries Inc. Privacy Policy Principles have been adapted from the 10 principles of the Canadian Personal Information Protection and Electronics Documents Act (PIPEDA).

Principle 1 – Accountability

The company shall be responsible for protecting any personal information under its control. The company shall designate an individual as their “Privacy Officer” who is responsible for the company’s compliance with PIPEDA.

Principle 2 – Identifying Purposes

The company shall identify the purposes for which personal information is being collected when it is collected.

Principle 3 – Consent

The knowledge and consent of an individual shall be required for the collection, use, or disclosure of personal information, except where required by law. Consent shall be obtained, either verbally or in writing.

Principle 4 – Limiting Collection

The collection of personal information shall be limited to the purposes identified by the company. Collection of information shall be done in a fair and lawful manner.

Principle 5 – Limiting Use, Disclosure, and Retention

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

Principle 6 – Accuracy

The company shall make every effort to keep personal information, accurate, complete, and up-to-date.

Principle 7 – Safeguards

The company shall ensure that all necessary measures are taken to protect personal information under its control. The measure of security (i.e. locks on filing cabinets, passwords, etc.) will depend on the sensitivity of the information.

Principle 8 – Openness

The company shall, when requested, provide information about its privacy policies and practices relating to the management of personal information.

Principle 9 – Individual Access

Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information providing it does not contain information pertaining to other individuals or if there is legal, security, commercial proprietary reasons or litigation privileges involved. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10 – Challenging Compliance

An individual shall be able to address a challenge concerning compliance with the above principles to the designated Privacy Officer responsible for the company’s compliance.